Sevendos | IDM System Stabilization and Overhaul for a Global Manufacturer

Background

As part of maintaining and modernizing its legacy Identity Management (IDM) environment, a global steel manufacturer initiated a major overhaul of its existing solution. The IDM platform had become outdated, heavily customized, and increasingly unstable, with multiple broken integrations affecting daily operations.

The environment was business-critical and highly complex, spanning Active Directory, OT networks, and numerous enterprise systems. A growing number of incident tickets and recurring issues highlighted the need for a comprehensive stabilization effort.

Due to limited internal IDM expertise and challenges with their previous partner’s delivery capability, the company decided to engage external specialists to take full ownership of the environment and restore operational reliability.

Project Support by Sevendos

To stabilize and modernize the IDM ecosystem, Sevendos provided a dedicated team with deep expertise in identity management and enterprise integrations.

The team took full responsibility for development and maintenance of the environment. The engagement began with extensive root cause analysis and systematic resolution of long-standing issues. Once the most critical problems were eliminated, the focus shifted toward rebuilding integrations, improving logic, and introducing automation.

The scope of work included:

Root cause analysis and large-scale bug fixing
Integration redesign and stabilization
Automation of identity-related processes
IDM version upgrades and architectural overhauls
Ongoing maintenance and continuous improvement

The environment’s high business criticality required structured prioritization, close collaboration with stakeholders, and careful implementation to avoid operational disruptions.

Technical Approach

The project followed a stabilization-first methodology: first eliminate systemic failures, then modernize and optimize the architecture.

The team progressively rebuilt integrations between IDM, Active Directory, OT networks, and other enterprise systems. Legacy logic was cleaned up, automation was introduced to reduce manual workload, and major version updates were carried out to ensure long-term maintainability.

The result was a significantly more stable and future-ready identity management foundation, capable of supporting upcoming transformation initiatives — including preparation for a potential next-generation IDM solution.

Core Technologies:

IDM platform, Java

Directory & Identity Services:

Active Directory

Integrations:

Enterprise systems, OT networks

Architecture & Maintenance:

Custom integrations, automation, system upgrades

Results

The stabilization and overhaul of the IDM environment delivered immediate and measurable impact.

Problem tickets were reduced by over 90%, significantly improving operational reliability and reducing business disruptions. The system now runs with greater stability, improved automation, and cleaner integrations across multiple platforms.

The organization now operates on a solid and reliable identity management foundation, enabling it to prepare for a future transition to a new IDM solution with significantly lower risk.

Sevendos continues to support the client in maintaining and further developing the environment.

Get in touch

Britta Schröder, Sales Director, Cybersecurity

Contact

IDM System Stabilization and Overhaul for a Global Manufacturer